At Trident Transport, LLC ("we," "us," or "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information, including information related to our SMS services, in accordance with the CTIA guidelines and other applicable privacy regulations.
Information We Collect:
Personal Information
• Contact Information: This may include your name, email address, phone number, and mailing address.
• Payment Information: For billing and payment purposes, we may collect credit card numbers or bank account details, depending on your preferred payment method.
Automatically Collected Information
• Device Information: We may collect information about the device you use to access our services, such as your IP address, browser type, and operating system.
• Usage Data: We collect data about how you use our website and services, such as pages viewed, links clicked, and service preferences.
SMS Information
• Phone Number: When you opt-in to receive SMS communications, we collect and store your phone number.
• Message Data: We collect and store the content of SMS messages exchanged between you and Trident Transport, LLC, including delivery confirmation and any interaction metrics.
How we use that information:
We use the information we collect for the following purposes:
• To Provide Services: We use your personal information to provide transportation, logistics, and other services you have requested.
• SMS Communications: We use your phone number to send SMS updates, confirmations, alerts, and marketing communications if you have opted-in. Message and data rates may apply based on your mobile carrier's plan.
• Marketing: With your consent, we may send promotional messages and marketing content related to our services, either via email or SMS.
• Customer Support: We use your information to respond to your inquiries, handle complaints, and provide ongoing customer support.
Sharing of Information:
*No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share your personal information with:
• Service Providers: We may share your information with third-party vendors or service providers who assist us in operating our business and delivering services, such as payment processors, SMS messaging platforms, and logistics partners. These parties are obligated to maintain the confidentiality and security of your information.
• Legal Obligations: We may disclose your information if required by law, regulation, or legal process, such as to comply with a court order or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Data Security
We implement a variety of security measures, including encryption and access controls, to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or wireless networks can be guaranteed to be 100% secure.
Data Retention
We retain your personal information for as long as necessary to provide the services you have requested or as required by law. SMS messages are stored only as long as required for operational purposes unless a longer retention period is required by law.
Your Choices and Rights
Opting Out of SMS Communications
You can opt-out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. After opting out, we will remove your phone number from our SMS messaging list.
Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections or updates if the information is inaccurate.
Marketing Preferences
You can opt-out of receiving promotional emails and SMS marketing messages at any time by following the unsubscribe instructions provided in each communication or by contacting us directly.
Children's Privacy
Our services, including SMS communications, are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Any changes will be effective when the updated policy is posted on our website. Continued use of our services after any changes indicates your consent to the revised policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:
Trident Transport, LLC
505 Riverfront Parkway
Chattanooga, TN 37402
Phone: +14238053705
Email: privacy@tridenttransport.com
Chattanooga: (423) 805-3705
St. Petersburg: (727) 440-3580
Maple Grove: (763) 307-4700
Charleston: (854) 204-0047
